<!-- Title -->

Why your council should take advantage of web & mobile systems

Reduce costs

A key advantage to introducing mobile systems is cost savings. In 2012 a SOCITM study of 120 local councils found the cost of contact for phone transactions averaged at £2.83, but only an impressive 15 pence for web enquires. Shaping Cloud has been working with local authorities within the adult and child social care arena, to reduce reliance on paper based systems. By utilising mobile devices to deliver outcomes directly, workers are spending more time in the field working with local citizens. Adopting this method also reduces the need for on premise technology, travel to and from an office, and related overheads.

You can do it

Bolton Council made the decision to ‘go mobile’ in 2012, having seen how well it was working for other councils, and delivered annual savings of £50,000 as a result. The introduction of mobile systems also improved response times, eliminated the backlog of inspections, reduced follow-up calls to their call centre and reduced fuel costs not to mention improving the work-life balance of employees.

Initially, Bolton Council selected Environment and Planning as a suitable test department as it had the highest number of fieldworkers and individual standalone systems. The department now has a fully working system allowing highway inspectors to use smartphones to receive route details directly from their central system. With a clear ROI achieved, they have now identified over 80 services which may also benefit from the implementation of a mobile system.

The investment opportunity

The introduction of tablet devices has fundamentally shifted our way of working, and it’s fair to say they are here to stay. Offering an impressive amount of power, portability and agility; tablets are being chosen by local authorities as the device of choice in the office and in the field, recognising that they will play an important role in years to come.

According to a study by the O2 Digital Community, 48% of people say they like to use the internet, mobile apps or social media for essentials like paying for council tax or getting information on local services, such as social care and education services. Interestingly in 2013, only 7% have been able to use these technologies to communicate with their local authority either because they are unavailable or don’t provide the information and services they need.



Shaping Cloud have been awarded the NHS Blood and Transplant Privileged Access Management Enhancement Partner Contract

11 August 2021

The NHS Blood and Transplant has already started building their cutting-edge digital services with ambitious plans to go further and to transform more of their services into end-to-end digital services, focussed on the needs of their donors and the hospitals NHSBT serves.


Shaping Cloud have been awarded a place on the Crown Commercial Service T3 Framework

24 June 2021

Shaping Cloud have been awarded a place on the Crown Commercial Service’s new Technology Service 3 (TS3) Framework Agreement in the ‘Technology Services lot.


New Chairman determined to assist Shaping Cloud in accelerating growth plans.

19 May 2021

Nigel Redwood has joined Shaping Cloud Limited as a non-executive chairman. Shaping Cloud are a forward-thinking technology scale-up and one of the UK’s leading Cloud experts. Championing the adoption of the best available technologies to drive value and empower organisations to deliver their vision.


Codifying the UK Gov Planning process

24 February 2021

Supported through MHCLG funding, a group of five local authorities (‘councils’) led by Lambeth are digitising the planning process, including rethinking the design from the ground up. As many of us have experienced, applying for planning permission can be a slow and opaque process, so I’m sure we’ll all welcome improvements to it.